Page 134 - TRC Program Overview 2017

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and Guidelines for WorldMark, The Club; any usage fees or taxes; and any occupancy taxes, fees or charges applicable to international resorts that may be imposed by the local councils. Eligible Owners participating in the exchange network agreement must pay all charges, fees or costs imposed at the time of making the reservation.
4.5 Confirmation of Reservations
All reservations must be confirmed by the Club in writing, fax or by e-mail,
and a reservation number must be assigned before it is valid. This reservation confirmation must be presented at the time of check-in at the Resort. The confirmation will state the number of Vacation Credits charged for the reservation, and the Owner’s Vacation Credit balance for the remaining annual period. If a reservation confirmation is not promptly received, the Owner should call WorldMark Reservations. The Owner is responsible for verifying correctness of the reservation upon receipt of the confirmation and immediately notifying WorldMark Reservations of any errors. The Club does not guarantee any reservation other than that confirmed on the printed confirmation (subject to regulation 4.6 (b)). A Guest name must be advised at the time of making a Guest reservation to ensure the correct name is printed on the confirmation, and to avoid entry to the apartment being refused.
4.6 Delinquency
(a) No reservation requests shall be confirmed if an Owner is delinquent in
the payment of the Club levies, any amount owed to the Club or owed on the agreement for purchase of Club Vacation Credits.
(b) If following the receipt of confirmation of reservation as set out at regulation 4.5, an Owner is delinquent in the payment of the Club levies, any amount owed to the Club and/or is delinquent under the agreement for purchase of Club Vacation Credits, the confirmed reservation may be cancelled by the Club in accordance with regulation 4.8 cancellations, set out below.
4.7 Last 48-hour Exemptions
Any Apartments, which have not been reserved at least 48 hours before
use shall be open for reservations which will be exempt from the following regulations:
(g) Despite regulation 4.8(a), 4.8(b) and 4.8(c) the Owner shall be entitled to downgrade the type of reserved Apartment however the Owner will be charged a cancellation fee and forfeit Vacation Credits. The Vacation Credits forfeited by the Owner will equal the difference in the number of Vacation Credits prior to the downgrade and the number of Vacation Credits immediately after the downgrade.
(h) An Owner cancelling any part of a 7-night minimum stay during Red Season, split between two or more resorts must immediately replace that cancelled part of the split with an equal or greater number of nights and an equal or greater number of Vacation Credits. If the Owner does not replace the cancelled part in accordance with this regulation then the entire 7-night minimum stay must be cancelled with a 48 hour waiting period between the cancellation and a new reservation.There shall be a 48 hour waiting period between a cancellation and a new reservation if:
(i) an Owner cancels a one week reservation in the Red Season and requests that same reservation for less than one week within 9 months or less of occupancy; or
(ii) an Owner cancels a Vacation Credit reservation and requests that same reservation as a Bonus Time reservation; or
(iii) an Owner cancels a Bonus Time reservation and requests that same reservation as a Guest Only reservation within 5 days of use; or
(iv) an Owner cancels a One-Time reservation and then requests the same reservation be made using Vacation Credits, Bonus Time or Fun Time.
4.9 Length of Stay
(a) There is a 7-night minimum stay during Red Season for any reservation
booked more than nine (9) months in advance, unless that stay falls within regulations 4.9(b) and 4.9(c). This 7-night minimum stay is for consecutive nights and may be split between 2 or more Resorts. Housekeeping fees will be applicable.
(b) There is no minimum stay for any reservation booked during Red Season 3, 4, 5, 6, 7, 8 and 9, unless the reservation includes either a Friday or Saturday, where there must be a 2-night minimum stay.
(c) At Wyndham Vacation Resorts Asia Pacific Sydney there is a 3 night minimum stay during Red Season for any reservation booked more than 9 months in advance, except for those dates described as “High Demand Dates”, where there is a 7-night minimum stay. All 3 night stays must be
for consecutive nights. 7-night stays must also be for consecutive nights but may be split between Wyndham Vacation Resorts Sydney and another Resort. Housekeeping fees will be applicable.
(d) There is a 2-night minimum stay when either a Friday or a Saturday are included in the reservation, subject to 2 nights being available.
(e) There is a 4-night maximum stay for each Bonus Time reservation and a 7 days maximum stay for each Bonus Time reservation in an Exotic Resort.
(f) For any reservation made 9 months or less from date of travel there is no minimum stay requirement unless the reservation includes either a Friday or Saturday, where there must be a 2-night minimum stay.
5. RENTING BY THE CLUB
(a) The Club may rent Apartments in non-Exotic Resorts to the general public
within 47 hours of a reservation if an Owner has not made a reservation for such Apartment by that time. For Exotic Resort inventory the Club may rent within 30 days of the reservation date. All proceeds from such rentals shall accrue to the Club.
(b) On an exception basis and subject to the following directives, the Director of Resort Operations may approve opportunity rental programs where:
(i) significant benefits accrue to the Club and Owners;
(ii) A. a high degree of certainty permits reliable forecasting of the number of apartments available for renting without impacting an Owner’s ability to reserve an Apartment; or
B. an Apartment is placed into the Club for a period less than 12 months and due to there being no reliable occupancy history it is very difficult to reliably forecast the impact of renting that Apartment, and there remains within the Resort a margin of between 10% and 20% of Apartments available for Owners at any one time.
(iii) commitments will not extend through more than one high season and will not exceed 12 months prior to arrival; and
(iv) Owner demand takes precedence over rental demand.
These rules have been put in place to protect the interests of the Owners, so that the Club may receive income for apartments that would otherwise stand empty because of changes at short notice.
6. BORROWING VACATION CREDITS (PREMIER OWNERS ONLY)
A Premier Owner may, in a current Anniversary Year, use Vacation Credits from
the following Anniversary Year provided that all assessments for the Vacation Credits for the following Anniversary Year are paid.
7. UNUSED VACATION CREDITS (PREMIER OWNERS ONLY)
(a) Vacation Credits which are unused by a Premier Owner at the end of an
Anniversary Year shall automatically carry over for use immediately in the following Anniversary Year. A Premier Owner’s unused Vacation Credits will expire at the end of the second Anniversary Year if the Premier Owner has not made and received an accepted Vacation Credit reservation by then. The travel date can be made for up to 13 months in advance for
• Regulation 4.1: • Regulation 4.2: • Regulation 4.9:
number of Vacation Credit reservations. number of Bonus Time reservations. length of stay.
4.8 Cancellations
(a) An Owner, or the Club pursuant to regulation 4.6 (b), may cancel a
reservation by notice to the Club in such manner as notified by the Club from time to time.
(b) An Owner shall not be charged a cancellation fee as set out in regulation 4.8 (c) if notice is given to the Club in respect of the cancellation as required by regulation 4.8 (a) within the following periods:
For reservations made: No later than:
61 days to 13 months in advance 30 days before use 15 days to 60 days in advance 10 days before use
48 hours to 14 days in advance 48 hours before use
0 hours to 48 hours in advance No cancellation
(c) If a reservation is cancelled outside the periods set out in regulation 4.8 (b), the applicable number of Vacation Credits for the reservation shall
be forfeited, or if the reservation is a Bonus Time reservation, such Owner shall be responsible for the Bonus Time fees for that use. Should further bookings be taken to ensure the resort is fully booked for the apartment size and dates as cancelled, the forfeiture will be reversed or the Bonus Time fees refunded on request by the Owner
(d) All Vacation Credits which have been forfeited in accordance with regulation 4.8(b) and 4.8(c) may be reinstated by the Club, if the cancellation was due to the death or a serious medical condition of
an Owner, their immediate family or their guest. The reinstatement of Vacation Credits may be made at the sole discretion of the Club and may only be made once the Club has received documentary evidence which substantiates, in the opinion of the Club, the request for reinstatement. The reinstated Vacation Credits usage rights shall not exceed 3 months from date of reinstatement.
(e) Despite regulation 4.8(a), 4.8(b) and 4.8(c) the Owner shall not be charged a cancellation fee and shall not forfeit the applicable number of Vacation Credits if the Owner:
(i) alters a reservation by increasing the number of reserved nights at the reserved Apartment; or
(ii) alters a reservation by upgrading the type of reserved Apartment, on condition that the number of nights reserved for the reservation does not decrease; or
(iii) cancels a reservation and reinstates that cancelled reservation, subject to availability; provided that the cancelled reservation is not reserved by another Owner, Guest or person. It is a further condition that the cancelled reservation does not cause expired Vacation Credits; in which event those expired Vacation Credits so caused shall be forfeited and not applicable to be used to reinstate the cancelled reservation.
(f) Despite regulation 4.8(a), 4.8(b) and 4.8(c) the Owner shall be entitled
to reduce the number of nights reserved however the Owner will be charged a cancellation fee and forfeit Vacation Credits. The Vacation Credits forfeited by the Owner will equal the difference in the number of Vacation Credits used to reserve the Apartment prior to the reduction and the number of Vacation Credits used to reserve the Apartment immediately after the reduction.
GUIDELINES & REGULATIONS