Page 133 - TRC Program Overview 2017

3.7 Enforcement
(a) The Resort Manager will have full authority to implement these Guidelines
and Regulations and any Resort Regulations and can cancel a booking and request an Owner and/or Guests to immediately leave the Club Resort or Club Apartment if he/she deems it necessary and in the interests of other Owners; and
(b) Owner Services Consultants will have full authority to apply these Guidelines and Regulations when processing reservations for Club Resorts or Club Apartments.
3.8 Discipline of Staff
No Owner shall reprimand or give any direction to the On-site Management,
or any servant of the Club. Any complaint or grievance by an Owner concerning the On-site Management, any employee of the Club or any matter relating to the Club and Resorts shall be made in writing to the Club.
3.9 Administrative Fees
The Constitution includes the power for the Club to charge administrative fees
when any levy (annual or special levy) is not paid by the date due and to set fees for the transfer of Vacation Credits. These fees are set forth below and may be amended from time to time, by the Club:
(a) Levies not paid by the due date are subject to a late fee of AUD$15.00 per notice sent;
(b) Default interest at such rate as may be prescribed from the due date until the date such levy is received, the current interest rate is 15%;
(c) A return cheque charge of AUD$25.00 (including direct debits);
(d) An administrative fee of AUD$100.00 shall be payable for each transfer of Vacation Credits when requesting an immediate family member be added to, or removed from, the Ownership;
(e) An administrative fee of AUD$200.00 shall be payable for each transfer
of Vacation Credits when requesting Ownership be transferred to another party;
(f) An administrative fee of AUD$300.00 shall be payable when requesting Vacation Credits be split into separate Ownerships or combined with another Ownership;
(g) An administrative fee of AUD$25 shall be payable for each one-time transfer of Vacation Credits; and
(h) An administrative fee of between AUD$5.00-$15.00 may apply when requesting a statement of Ownership account.
3.10 Publication Fees
(a) Should Owners request additional copies of printed publications and/or
marketing materials to be issued, the Club reserves the right to charge a fee as determined by the Club from time to time in relation to the issue and distribution of such printed publications and/or material.
4. RESERVATIONS
4.1 Vacation Credit Reservations
(a) Owners may reserve time for occupancy in the Apartments to the extent allowed by the use of an Owner’s Vacation Credits, subject to the Constitution, these Guidelines and Regulations and the availability of Apartments. Reservations may be made only by an Owner and only
by using their own Vacation Credit account. An Owner may have one Weekend Only Reservation at a time for each block of 6,000 credits owned, e.g., 6,000-11,000 Vacation Credits = one Weekend Only Reservation; 12,000–17,000 Vacation Credits = two Weekend Only Reservations.
(b) The Club shall honour reservations on a first to book first served basis and shall confirm reservations in writing and assign each a reservation number. The Club shall not honour any reservation other than that confirmed in writing to an Owner.
(c) The Club shall not be responsible for conflicting reservations and cancellations of joint Owners of Vacation Credits. If such conflict occurs the Club reserves the right to suspend any usage of the Owners’Vacation Credit account until the joint Owners have resolved their conflict in writing to the Club, such notice to the Club being duly signed by each of the joint Owners.
(d) Apartments shall be assigned by the Best Fit computer system so that stay opportunities for all Owners are maximised. They shall not be assigned at the time of check-in. All Club Apartments are ranked in order of preference with special features, such as views given the highest priority. The Best Fit system will assign the highest priority apartment available for the length of stay, giving preference to reservations made furthest out. Special requests may be accepted at the time of making the reservation with medical documentation, however it cannot be guaranteed although all attempts will be made to honour the request. Should all of the Apartments be allocated at the time of request for reservation the Club shall notify the Owner, who shall be entitled to make another request for a reservation.
(e) Owners are responsible for any taxes related to their usage of Club Apartments, such as sales tax or transient occupancy tax. Taxes shall be pre-paid at the time of making the reservation.
4.2 Bonus Time Reservations (Premier Owners only)
(a) Only Owners of Premier Owner Vacation Credits have the right to reserve
time for occupancy in the Apartments by prepayment of the Bonus Time Fee, subject to the Constitution, these Guidelines and Regulations and the availability of Apartments.
(b) An Owner may have only one Bonus Time reservation until the reservation has been completed. If the Bonus Time holiday plan is to stay at more than one Club Resort, then the Owner may make the number of reservations needed, provided the combination of these reservations is for consecutive nights, and that the Bonus Time does not exceed 4 nights, or 7 nights for Bonus Time in an Exotic Resort. An Owner may have only one Weekend Only Bonus Time reservation each calendar quarter for each initial
block of up to 10,000 Vacation Credits owned and thereafter for each additional full block of 10,000 Vacation Credits owned, for example, 6,000–19,000 Vacation Credits owned = 1 Weekend Only Bonus Time reservation each calendar quarter.
(c) Use of Bonus Time shall be subject to the pre-payment of a Bonus Time Fee instead of any Vacation Credit or housekeeping charge. The amount of the fee (inclusive of GST/VAT) shall be as determined by the Club from time to time, and is currently:
(i) eight cents (AUD 8c) per Vacation Credit with a minimum of AUD$80.00 for each night reserved when used for Australian resorts;
(ii) eight point four cents (AUD 8.4c) per Vacation Credit with a minimum of AUD$84.00 for each night reserved when used for New Zealand resorts;
(iii) eight point four cents (AUD 8.4c) per Vacation Credit with a minimum of AUD$84.00 for each night reserved when used for Fijian resorts; and
(iv) eight cents (AUD 8c) per Vacation Credit with a minimum of AUD$80.00 for each night reserved when used for Thai resorts.
(d) A Bonus Time reservation may be combined with a Vacation Credit reservation, provided that the Bonus Time portion meets with the requirements for a Bonus Time reservation. This combined reservation is not subject to a minimum stay.
(e) A Bonus Time reservation may be used as a stand-alone reservation, provided that the Bonus Time portion meets with the requirements for a Bonus Time reservation. This Bonus Time stand-alone reservation is subject to a minimum stay of 2 nights.
(f) An Owner may request a Bonus Time reservation; be it either a combined reservation or stand-alone reservation, up to 14 days prior to the requested arrival date. A Bonus Time reservation for Exotic Resort inventory may be made up to 30 days prior to the requested arrival date. If an
Owner wishes to request a Bonus Time reservation for a Guest to occupy an Apartment without the presence of the Owner for any days of the reserved period, such request may only be made within 5 days prior to arrival.
4.3 Guest Use
(a) Any non-owner use, whether by rental or by gift, is considered Guest
usage by the definition given above in Section 1. The Owner making
the reservation is responsible for Guest behaviour, charges resulting from Guest usage, and Guest compliance with all applicable Club Guidelines and Restrictions.
(b) The Owner does not have to be present during Guest usage of Vacation Credits. However, the Owner does have to be present during the Guest usage of Bonus Time if the reservation is made earlier than 5 days prior to arrival.
(c) An Owner may charge a Guest for use of Vacation Credits in whatever amount the Owner chooses, but may charge Guests for Bonus Time usage only the actual cost of Bonus Time. Owners shall not charge any fee in cases where rental is prohibited by local law or restriction, or in cases that the Responsible Entity determines are not in the best interests of the Club.
4.4 Requests for Reservations
(a) An Owner wishing to use his Vacation Credit account shall request the
Club to reserve an Apartment for his chosen holiday time.
(b) Requests for reservations may be made to the Club online via the internet, by telephone, letter, fax or e-mail as directed by the Club during business hours, Monday to Friday, 7.00am to 8.00pm and Saturday and Sunday, 8.30am to 4.30pm Australian Eastern Standard Time (“AEST”). These
hours are subject to change, and notice will be given to Owners via the Owners’newsletter publication. Reservation requests by letter, fax or e-mail shall be accepted but the Club shall not be responsible for lost documents or timeliness of bookings. Telephone and Electronic bookings shall take first priority in the processing of reservations.
(c) Vacation Credit reservations may be made up to 13 months prior to the requested arrival date, and may extend beyond 13 months if the stay
is continuous and uninterrupted with the exclusion of any consecutive reservations where segments are booked at 2 or more Resorts during
Red Season (“Grouped Reservation”). When Owners make a Group Reservation, the first night of stay at each Resort in a Grouped Reservation must fall within 13 months from the date that Grouped Reservation is made.
(d) Eligible Owners may be able to participate in an exchange with WorldMark, The Club at participating resorts in North America, Canada and Mexico. Such participation is separate from Ownership in the
Club and is made available through the exchange network agreement between Wyndham Vacation Resorts Asia Pacific and Wyndham Resort Development Corporation that will expire on 2 November 2021, unless extended beyond this date. Eligible Owners may make an exchange reservation (subject to availability) using Eligible Credits. Exchange reservations may be made up to 11 months prior to stay at participating WorldMark, The Club resorts. When exchanging into a WorldMark,
The Club resort Eligible Owners are responsible for: abiding by the Rules
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GUIDELINES & REGULATIONS