Page 130 - TRC Program Overview 2017

Amendments &
Cancellations
SOMETIMES THE UNEXPECTED HAPPENS That’s why we have made amending or cancelling your booking simple.
TO AMEND YOUR BOOKING
• Log onto worldmarksp.com and click ‘Owner Login’.
• Enter your WorldMark Owner number and password.
• Click on ‘Reservation History’.
• Select the booking you wish to change and click ‘Yes, Cancel this Reservation’.
• Rebook your holiday using your new details by the usual online booking process.
You can also remake a booking by calling the Owner Services team. In some circumstances a 48-hour waiting period between a cancellation and a new reservation will apply. Some cancellations may be subject to a fee.
If the booking contains expired Vacation Credits, a new booking must be made on the same day to ensure that the Credits do not expire from the account. The check-in date for the new booking must not exceed 13 months from the date the Credits expired.
Emergency cancellations are considered on a case-by-case basis and require appropriate documentation.
TO CANCEL YOUR BOOKING
• Log onto worldmarksp.com and click on the ‘Owner Login’ tab.
• Enter your WorldMark Owner number and password.
• Click on ‘Reservation History’.
• Select the booking you wish to cancel and click ‘Yes, Cancel this Reservation’.
You will avoid penalty (or loss of Vacation Credits) in the following cases:
• If you cancel within the periods set out below; or
• If another WorldMark Owner books the period you
have cancelled (if you cancelled after the date on your confirmation letter). Please call the Owner Services Centre after the date of your intended stay, to check if your apartment was rebooked.
For bookings made at WorldMark South Pacific Club resorts, you can cancel:
• 30 days before use when you’ve booked 13 months to 61 days in advance.
• 10 days before use when you’ve booked 60 to 15 days in advance.
• 48 hours before use when you’ve booked 14 days to 48 hours in advance.
(WorldMark Owners who do not cancel within these noted timelines will forfeit the number of Vacation Credits. In the case of a Bonus Time booking, WorldMark
Owners will be responsible for the Bonus Time fee for that use).
• No cancellations are permitted for bookings made less than 48 hours prior to use.
• Cancellation policies may vary at Associate Resorts.
130
AMENDMENTS & CANCELLATIONS